All pieces made from fine stoneware offer high resistance to thermal shock, withstanding temperatures from -20°C to 250°C. The maximum recommended temperature variation is 180°C. All stoneware products can be safely used in the oven (except for the crazed glaze*), microwave, and freezer.

Recommendations:

- Avoid placing items directly from the oven onto a cold surface.
- Do not use stoneware directly over an open flame.
- Avoid using products with crazed glazes* in the oven or freezer (e.g. Cristal-Nacar, Dori, Lisboa, Madeira, Riviera, and Elements-Algarve).
*Crazed glazes are always reactive.

All pieces are easy to clean and can withstand abrasive detergents thanks to their high durability and low porosity. Most items are suitable for daily dishwasher use.

Recommendations:

- Ensure items do not touch or knock against each other during washing.
- Hand wash larger or more delicate pieces.
- Items with PVD gold finishes (Impressions, Riviera, and Taormina) should not be used in the oven, microwave, or freezer; hand washing is recommended.
- The metallic glaze of Lagoa should be protected by avoiding prolonged contact with acidic foods.

All COSTA NOVA products comply with international standards, including those set by theU.S. Food and Drug Administration (FDA)for lead and cadmium, ensuring they are safe for contact with food.

From time to time, you may notice greyish marks on your pieces, especially on white-glazed surfaces. This is perfectly normal and occurs with all types of glaze - not only matte or semi-matte finishes. These marks are simply metal traces left by cutlery and do not mean the piece is damaged.

To restore your ceramics to their original beauty, we recommend ourCeramic Metal Mark Remover, or any other metal mark remover that is safe for contact with food. Shake the product well, apply a small amount to a cloth, and gently rub the marked surface. Rinse with water and wash with soap and water. Dry with a cloth and enjoy the result.

Choosing COSTA NOVA flatware alongside COSTA NOVA stoneware ensures a harmonious table setting with matching design, sustainably crafted quality, durability, versatility from casual to formal dining, and practical everyday use - creating a cohesive, refined, and long-lasting dining experience.

Stainless steel 18/10 flatware is preferred because it delivers premium quality, durability, and everyday performance:

- High corrosion resistance thanks to 18% chromium, which protects against rust and staining;
- Brilliant, long-lasting shine from 10% nickel, maintaining a polished look over time;
- Strength and durability that resists bending and wear;
- Balanced weight and comfort for a refined feel in the hand;
- Food-safe and hygienic, non-reactive with all foods and easy to clean.

At COSTA NOVA, our stainless steel flatware is designed to last a lifetime - combining design, functionality, and durability.
With proper care, each piece will maintain its beauty, performance, and finish for many years to come.

General care
Although not mandatory, it is recommended to rinse cutlery immediately after contact with acidic or salty foods to help prevent discoloration or corrosion.

Dishwasher
Our stainless steel flatware is dishwasher safe. Place the cutlery in the appropriate basket or holder with handles facing down, and separate knives to avoid scratching. Avoid mixing cutlery made from different metals to prevent chemical reactions. We recommend removing the cutlery immediately after the cycle and drying it with a soft cloth to prevent water spots.
Pieces with hollow handles or handles made of wood, fibre/resin, or with a PVD finish may be washed in the dishwasher, provided the following recommendations are followed:

- Wash at a maximum temperature of 60°C.
- Use a detergent with less than 10% phosphates.

Knives
The blades are tempered for superior performance but may oxidise if left wet. It is recommended to wash and dry them immediately after use. Store knives in a knife block, protective sleeve, or dedicated drawer to prevent wear and damage.

Maintaining shine and handles
To restore shine to stainless steel pieces, briefly immerse them in a solution of 1 part vinegar to 8 parts warm water, then rinse and dry carefully.
Wooden handles (such as maple or rosewood):

- Avoid prolonged exposure to water.
- Natural colour changes over time are normal and add character.
- Occasionally apply a small amount of food-safe oil to preserve the wood’s tone and texture.

Storage
Store cutlery in a dry, well-ventilated environment.
Use dividers, trays, or protective cases to prevent scratches.
Keep knives protected to preserve blade sharpness and surface integrity.

Hand washing
Hand washing is suitable for all stainless steel flatware.
Use warm water and a mild detergent, avoiding abrasive sponges, steel wool, or harsh cleaning agents.

- Remove food residues after each use to avoid prolonged contact.

- For hand washing, use warm water, a mild detergent, and a soft cloth or sponge.

- Do not use abrasive or aggressive mechanical cleaning agents.

- Place flatware in the dishwasher basket or tray, keeping knives separate from the other pieces.

- After each wash cycle, dry the cutlery with a soft cloth.

- Pay special attention to knives, especially those with hollow handles, as they are sharper and more prone to oxidation. Dry them thoroughly after washing.

- To restore shine and remove stains, use a soft cloth with a few drops of lemon juice.

- Special materials such as fibre/resin or PVD should be washed only in the dishwasher, following specific instructions: temperature up to 60°C and detergent with less than 10% phosphates.

- Store flatware in a dry place.

- Condition resin handles with a moisturising cream.

- Steak/Cheese knives: dishwasher washing is not recommended for cutlery with wooden handles. Wash by hand using a non-abrasive sponge and dry with a soft cloth to prevent corrosion or stains.

Wine glasses, water glasses, and tumblers are dishwasher safe, although hand washing will extend their durability. To preserve their original qualities, we recommend a few additional care tips:

- Before placing them in the dishwasher, rinse the glasses with warm water to remove any residue.
- In the dishwasher, place the glasses in the appropriate rack to prevent scratching. Set the program to 65°C for washing and 65°C for the rinsing phase, with a cycle lasting between 90 and 120 seconds. Use the correct amount of rinse aid: too much may cause iridescence, while too little can leave water marks.
- After washing, slightly open the dishwasher door for 5 to 10 minutes to release steam and prevent halos on the glass caused by condensation.

Wash the glasses individually using a non-abrasive detergent, warm water, and a soft sponge or cloth. For drying, use a microfiber cloth.

For larger or more delicate pieces (such as decanters, cloches, spray-coloured glasses from the Gomos and Sensa collections, and items from the recycled glass Tosca collection), hand washing is recommended.

Textiles

Made in Portugal from high-quality natural fibres, our linen collections are easy to use and care for. They can be machine washed and ironed, according to the specifications of each fabric.

While some 100% cotton items recommend a gentle washing cycle, they can safely withstand a regular cycle - this precaution helps preserve the fibres.

All items display a “do not dry clean” symbol; however, they can tolerate gentle professional cleaning if needed. This guidance is included because harsh solvents can damage the fabric.

Bio-Based Leather

Contains 30% renewable, plant-based content and incorporates copper nanoparticles with antibacterial properties.

Leather

Handcrafted in Portugal, our leather accessories are vegetable-tanned using one of the oldest and most environmentally friendly methods.

This process results in a durable leather that ages beautifully over time.

To preserve its original qualities, we recommend a few additional care tips:

- Clean with a damp cloth.
- For maintenance, occasionally rub with an appropriate oil.

COSTA NOVA cork accessories are made from 100% cork (Cork and Modern Storage collections) or from 20% cork and 80% recycled EVA (Cork collection). Recycled EVA is a by-product of sole production waste, making it a recycled and eco-friendly material.

To preserve their original qualities, we recommend the following care guidelines:

- For daily cleaning, use a soft, dry cloth to remove dust and impurities.
- When necessary, use a damp cloth, avoiding excessive moisture.
- Store away from direct sunlight, humidity, and heat sources.
- Avoid products containing strong alkalis, as they may damage the cork.
- Although safe for contact with food, avoid the transfer of odours and flavours (such as smoke).
- Do not place food directly on the surface.

COSTA NOVA wooden accessories are handcrafted in Portugal using premium-quality woods. Natural variations in tone and grain make each piece unique.

To preserve their original qualities, we recommend a few extra care steps:

- Hand washing is recommended.
- Clean wooden items with a damp cloth; do not soak them.
- Use a mild dishwashing detergent when necessary.
- To maintain the wood’s qualities, occasionally rub with a food-safe mineral oil.
- Use boards and boxes only for dry foods.
- Periodically re-treat wooden items with food-safe wax or oil. Avoid scented oils, as they may turn rancid. Walnut, linseed, coconut, and flaxseed oils are good options.

Additional care guidelines:

- Never place wooden accessories in the dishwasher or leave them soaking in water.
- If the products feel rough after contact with water, lightly sand with fine-grit sandpaper and condition with wood oil or wax.

Metal - Clean with a damp cloth whenever necessary; dry immediately after cleaning to prevent damage caused by moisture.

Horn napkin rings - Clean with a damp cloth.

Tea infusers - Dishwasher safe, although hand washing is recommended. Rinse immediately after use to remove tea leaves and wash as soon as possible. Avoid harsh cleaning agents. Dry immediately after washing and store in a dry place.

Terracotta (earthenware) - Handmade and hand-painted in Portugal by artisans; slight variations in design and colour are normal. Terracotta is low-fired and tends to develop crazing with repeated use, which is natural and does not significantly affect the ceramic. Most items are dishwasher safe if handled with care, but hand washing will extend the product’s lifespan. Not recommended for use in the microwave or freezer.

Bath collections - We have developed a collection of elegant and durable bath accessories designed to enhance the guest experience. With nine distinct sets suitable for a variety of interior styles, each piece is dishwasher safe, easy to maintain, and made from sustainable materials in ethically run factories in Portugal.
- Zinc alloy:resistant to corrosion, wear, and impact. Clean with a soft, damp cloth; if needed, use warm water and a mild soap.
- Easy maintenance:all stoneware pieces are dishwasher safe.
- Avoid:harsh chemicals (bleach, ammonia, or strong disinfectants), as well as abrasive cleaners or metal scouring pads.

Discount vouchers and/or promo codes are issued occasionally. To redeem, enter the code and click “Apply”. The discount will be applied to the order total at checkout.

The COSTA NOVA online store offers the following payment methods: Klarna, Paypal and Credit Card (Visa, Mastercard).

For credit cards, the charge is made immediately after order placement.

All transactions are encrypted and 100% secure (for more details, see our Privacy Policy).

Yes, the invoice will be sent to the email address provided at purchase.

If you are a registered customer, the invoice will be available in “My Account” after the order has shipped.

If an ordered item is out of stock, our team will inform you by email of the new expected delivery date. If this exceeds your expectations, you may request a refund.

The refund will be processed using the same payment method used for the purchase. The refund process may take up to 14 days from the moment the stock unavailability is communicated.

Yes. You can change an order (product selection, quantities, shipping/billing addresses, payment methods) until it is confirmed in our system (after payment).

Once the order has been processed, changes are no longer possible. In such cases, we recommend canceling the order and placing a new one.

If you are a registered customer, check the order status in your personal area to confirm what can be changed.

You can receive your order at the address provided at checkout (home, workplace, or other), or in our physical stores in Aveiro, Porto and/or Lisbon. Check the available countries for delivery if in doubt.

From November 15 to January 5, in-store pickup is not available due to the high volume of orders.

Yes.

Registered customers can track their orders in their personal area. To see the exact location, insert the tracking number on the carrier’s platform.

Unregistered customers will receive an order confirmation email within 24 hours after payment, followed by a dispatch email with tracking instructions and the tracking number.

Store deliveries: customers are informed by email when the order arrives at the selected store. Pickup must be made within 7 days. After that, the order returns to the warehouse and pickup will incur delivery/collection costs.

Please present the order number and ID at pickup.

Yes. Please submit your request using the form available on the site with the subject “Order reshipping”.

Include your order number and the reshipping address. Reshipping implies new delivery charges.

Please note that orders placed before 3:00 PM EST will ship the same day.

• 1 day (after order shipment) for: Vermont, New Hampshire, Massachusetts, Maryland, New York, Delaware, New Jersey, Connecticut, Rhode Island;

• 2 days (after order shipment) for: Maine, Michigan, Illinois, Indiana, Ohio, Pennsylvania, Georgia, South Carolina, North Carolina, Virginia, Tennessee, Alabama, Mississippi, Kentucky, West Virginia;

• 3 to 7 days (after order shipment) for all other states. Shipping is only processed after payment confirmation. Please note that delivery times may be slightly longer during holidays and festive periods.

$9.99 for purchases up to $50 / FREE for orders over $50.

Shipping costs will be added during the checkout process.

Yes, provided the order has not yet been confirmed by our system.

Please submit your request using the form available on our website with the subject “Order cancellation”.

The order number must be included in your request.

You may return an item or order within 15 days of receipt under the following conditions:

a) The purchased item does not meet the customer’s needs;

b) Wrong item (the item does not match what was ordered);

c) Defective item;

d) Damaged item. Check the item upon delivery and note any transport damage on the waybill.

To exercise the right of return, contact us via the form on the site or by email at costanova@costanova.pt with the subject “Return”, or use the returns area in your customer account (only for case a)).

You must inform us of your intention to return within the stated period. Your message must include the reason for return and the order reference. Returns without prior notice will not be accepted.

Case a)

If the item does not meet your needs (case a), access your account, the “Orders” tab, and follow the return form steps. You will receive a confirmation email and should send the product by regular post to:

Grestel – Produtos Cerâmicos, S.A.
Zona Industrial de Vagos, Lote 78,
3840-385 Vagos, Portugal.

Cases b), c) and d)

Formalize the return by email to costanova@costanova.pt (subject “Return”) or via the form on the site. Include reasons and order reference. Returns without prior notice will not be accepted.

Items must be returned with the invoice, using all original packaging and fillers, by one of the following methods:

• By regular post to the address above.
• By carrier: contact us to schedule home pickup.
• In-store (only if the initial delivery method was Store Pickup).

Returns via customer account (registered customers only)
For case a), you can choose refund by store credit or money. In-store return is only possible if Store Pickup was chosen initially. Postal shipping costs are borne by the customer.

Costs

• Case a): return costs borne by the customer.
• Cases b), c) and d): costs borne by COSTA NOVA.

The refund will be issued after Quality Department assessment, to the original payment method, within about 30 days of receipt.

Note: Items that have been used, altered, damaged or without tag/packaging will not be accepted.

Variations not considered defects
Natural characteristics such as variations in grain, texture, knots or color are not considered defects. These are inherent to the artisanal nature of the products and should be expected and appreciated.

COSTA NOVA does not accept product exchanges.

Returns can be made within 15 days of receiving the order, under the following conditions:

a) The product does not meet the customer’s expectations;
b) Wrong item received (does not match the order);
c) Defective item;
d) Damaged item – upon delivery, check the product and note any damage on the delivery slip that may have occurred during transport.

Returns must be formalized via email to costanovaus@costanova.com with the subject "Return" or through the website form.
The reason for the return and order number must be indicated. Returns without prior notice will not be accepted.

For your protection, we recommend using a professional packing and insured shipping service. COSTA NOVA is not responsible for damage or loss during return shipping.

Return shipping and insurance costs are the customer's responsibility.

Return address:
Casafina Living Inc
Orchard Ridge Corporate Park
301 Fields Lane
Brewster, NY 10509

In cases b), c), and d), COSTA NOVA will reimburse shipping costs and will not charge for reshipment.
Refunds will be made after quality assessment by our Quality Department, using the same payment method, within approximately 15 days.

Products may only be returned if unused, undamaged, and in their original packaging.

8.1. Return of Undelivered Orders

If an order is returned to the sender due to refusal of receipt, incorrect/incomplete address, or recipient absence—and no formal return request was made—COSTA NOVA reserves the right to deduct the shipping and return costs from the refund, according to the shipping cost chart above.
To avoid such situations, customers must ensure the address provided is correct and that they will be available to receive the order during the estimated delivery timeframe.

8.2. Costs Charged to the Customer

In cases b), c), and d), COSTA NOVA covers the full return and reshipment costs. If the customer opts for a refund, it will be processed after quality assessment, using the same payment method within approximately 15 days of return receipt.

In case a), the customer is responsible for all transportation costs related to the return.

We are sorry if an item is not what you expected. Please contact our customer support via the contact form, indicating that the item is incorrect or defective. We will replace or refund it as soon as we receive it at our warehouse.

If you are a registered customer, you may also opt for a store credit (valid for future purchases on the online store), available in your personal area.

Yes. You can change your personal data at any time in your personal area.

Absolutely. To stay up to date with COSTA NOVA and Casafina by COSTA NOVA news and campaigns, simply subscribe to our newsletter.

Yes. In the next newsletter you receive, click the unsubscribe option in the footer. Unsubscription is immediate.

COSTA NOVA customer service is available by email, phone, or via this form. Our support team is based in the USA and phone support is available in English.