Privacy policy

Data Controller

This Privacy Policy sets out the terms and conditions under which COSTA NOVA and CASAFINA (hereinafter referred to as “COSTA NOVA”), brands owned by COSTA NOVA USA, with registered office at 301 Fields Lane, Brewster, NY 10509, USA, Tax ID 06-1260944, process the personal data provided by users when accessing and using the website www.costanova.com (hereinafter, the “website”).

Before using any of our services or features, you must carefully read this Privacy Policy.

At COSTA NOVA (COSTA NOVA USA), we are committed to protecting the data and privacy of all our users.

As part of our commitment to providing the best possible service, we have determined the purposes and means of processing your personal data, including security measures, in accordance with the General Data Protection Regulation (GDPR).

When using our website, each time you provide us with personal information such as your first and last name, phone number, email address, billing or shipping address, device type, credit or debit card number, etc. (hereinafter referred to as “personal data”), you are subject to this Privacy Policy.

Your personal data will be collected and processed in the same way and may be used for commercial purposes, such as order processing, product information, services, promotional or advertising campaigns.

COSTA NOVA (COSTA NOVA USA) ensures that personal data is processed in the USA, in accordance with Regulation (EU) 2016/679 – General Data Protection Regulation – and/or any legislation that regulates, complements or replaces this regulation.

Personal data provided on the website

The user (you) guarantees that the personal data provided on this website is true and accurate. If you provide us with third-party personal data, you are responsible for having informed them and obtained their consent for their data to be used for the purposes set out in this Privacy Policy.

Personal data relating to individuals under the age of 18 will not be considered.

Under no circumstances will information be requested relating to philosophical or political beliefs, party or trade union affiliation, religious belief, private life, racial or ethnic origin, as well as data concerning health or sex life, including genetic data.

Users have the right to the protection of their personal data and may exercise the rights of access, rectification, opposition, restriction, erasure (right to be forgotten), complaint and data portability, as legally provided. To exercise these rights, please contact us at: costanovaus@costanova.com.

Controller of Personal Data

As the controller of personal data, COSTA NOVA (COSTA NOVA USA) determines the purposes and means of processing your data, including all applicable security measures. COSTA NOVA also ensures that the data collected is processed lawfully in Portugal and in accordance with best practices.

Data Collected

Personal data is collected and processed by COSTA NOVA for purposes strictly related to the use of this website and the purchase of products, namely:

  • Managing your registration as a website user;
  • Developing and fulfilling purchase contracts for products you have acquired or any other contracts concluded via the website;
  • Customising our services, including the creation and sharing of Wishlists;
  • Contacting you via email, SMS or other means regarding products, services or website features;
  • Handling your customer service requests and monitoring the quality of the service provided.

Non-disclosure of Personal Data

Your personal data will not be disclosed to third parties for purposes not authorised by law or without your consent. Data may be shared only when necessary to:

  • Carry out electronic payments by card;
  • Process product sales;
  • Ship products to the address provided;
  • Collect payments;
  • Process returns.

Security Measures

COSTA NOVA has adopted security measures to protect the personal data collected. However, we recommend that your computer is equipped with data protection software (e.g., updated antivirus) and that your browser uses appropriate measures for secure data transmission.

Cookies Policy

COSTA NOVA uses automatic data collection systems, such as COOKIES. A “cookie” is a file sent to the user’s hard drive that allows linking the user to previously provided personal information. These cookies are processed exclusively by COSTA NOVA in a collective and anonymous way in order to optimise the website according to users’ needs.

Confidentiality

COSTA NOVA undertakes to respect the confidentiality of users’ personal data and to ensure the exercise of their rights. You may exercise your rights by contacting us at costanovaus@costanova.com and stating the reason for your request.

Klarna

To offer Klarna’s payment options, we may pass your personal data (contact and order details) to Klarna so that they can assess whether you qualify for their payment methods and tailor these options to you. Your data will be processed in accordance with Klarna’s own privacy policy.

Intellectual Property

All content (images, texts, videos, documents, company names and logos) displayed on this website is the exclusive property of COSTA NOVA (COSTA NOVA USA) and is strictly protected by copyright and intellectual property rights.

Any use or reproduction, whether total or partial, of the website and/or its content without prior written consent from COSTA NOVA is strictly prohibited.